Support

We’re here to help

Most questions are answered in the Guide. If you’re stuck, email us and we’ll get back to you, usually within a day or two.

Email support

Tell us your device (for example iPhone 17 Pro or iPhone Duo), the app version from Settings ▸ About, and what happened. Please don’t send your provider’s links, usernames or passwords: we never need them.

[email protected]

Quick fixes

A channel won’t play: open the source in Settings ▸ Sources and switch the Xtream stream format between HLS and MPEG-TS, or set a User-Agent your provider expects. More in Troubleshooting.
“Too many connections”: your provider limits how many streams play at once. Close Multi-View tiles or other apps and devices using the same login.
No guide listings: add an XMLTV guide link, or use Match Missing Guides to link channels to listings.
Purchases: tap Restore Purchases in Settings. Refunds are handled by Apple at reportaproblem.apple.com.

About channels

Veil IPTV doesn’t sell or provide channels, and we can’t help with a provider’s account, billing or channel lineup. Please contact your provider for those.